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A Study on the Effects of Characteristic of Communication on Customer Relationship Development in e - Business - Focused on the Internet Shopping Mall -
Yoon Chung, Seok Hae Hwang, Hyo In Kim The KIPS Transactions:PartD,
Vol. 9, No. 4, pp. 733-744,
Aug.
2002
10.3745/KIPSTD.2002.9.4.733
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