A Study on Reducing Duplication Responses of Chatbot Based on Multiple Tables


KIPS Transactions on Software and Data Engineering, Vol. 7, No. 10, pp. 397-404, Oct. 2018
10.3745/KTSDE.2018.7.10.397,   PDF Download:
Keywords: Chatbot, Duplicated Responses, Interactive System
Abstract

Various applications are widely developed for smartphones to meet customer’s needs. In many companies, messenger’s typed interactive systems have been studied for business marketing, advertising and promotion to provide useful services for the customers. Such interactive systems are usually called as “Chatbot”. In Chatbot, duplicated responses from Chatbot could occur frequently, and these make one lose interest. In this paper, we define a case that the response of Chatbot is duplicated according to the user’s input, and propose a method to reduce duplicated responses of Chatbot. In the proposed method, we try to reduce duplication responses through a new duplication avoidance algorithm by building multiple tables in a database and by making combinations of user’s input and its response in each table. In our experiments, the proposed method shows that duplicated responses are reduced by an average of 70%, compared with the existing method.


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Cite this article
[IEEE Style]
H. Gwon and Y. Seo, "A Study on Reducing Duplication Responses of Chatbot Based on Multiple Tables," KIPS Transactions on Software and Data Engineering, vol. 7, no. 10, pp. 397-404, 2018. DOI: 10.3745/KTSDE.2018.7.10.397.

[ACM Style]
Hyuck-Moo Gwon and Yeong-Seok Seo. 2018. A Study on Reducing Duplication Responses of Chatbot Based on Multiple Tables. KIPS Transactions on Software and Data Engineering, 7, 10, (2018), 397-404. DOI: 10.3745/KTSDE.2018.7.10.397.