Sang Hun Oh , Si Won Choi , Soo Dong Kim

The KIPS Transactions:PartD, Vol. 15, No. 2, pp. 235-246, Apr. 2008
10.3745/KIPSTD.2008.15.2.235,   PDF Download:

Abstract

Service-Oriented Architecture (SOA) is emerging as an effective approach for developing applications by dynamically discovering and composing reusable services. Generally, the benefits of SOA are known as low-development cost, high agility, high scalability, business level reuse, etc. However, a representative problem for widely applying SOA is the performance problem. This is caused by the nature of SOA such as service deployment and execution in distributed environment, heterogeneity of service platforms, use of a standard message format, etc. Therefore, performance problem has to be overcome to effectively apply SOA, and service performance has to be measured precisely to analyze where and why the problem has occurred. Prerequisite for this is a definition of a quality model to effectively measure service performance. However, current works on service performance lacks in defining a practical and precise quality model for measuring performance which adequately addresses the execution environment and features of SOA. Hence, in this paper, we define a quality model which includes a set of practical metrics for measuring service performance and an effective technique to measure the value of the proposed metrics. In addition, we apply the metrics for Hotel Reservation Service System (HRSS) to show the practicability and usefulness of the proposed metrics.

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