Jeong Hyeon Seog , Hwang In Su , Yang Hae Sul

The KIPS Transactions:PartD, Vol. 10, No. 4, pp. 727-734, Aug. 2003
10.3745/KIPSTD.2003.10.4.727,   PDF Download:

Abstract

Recently various quality assurance activities have been applied in Software industry for the purpose of software quality improvement, and the ultimate target of those activities are focused on removing defects from its developed applications. We declared "ZERO DEFECT 21" movement on March 1999 whose purpose is to deliver defect-free applications to the customer. In this paper we would like to introduce the followings：① Approaching Methods, ② Achievements of "ZERO DEFECT 21". After accomplishing first year of "ZERO DEFECT 21" movement which consist of Audits and Software inspections, we could get the following improvement：① due to conducting the "Audits," we could prevent 22 cases of customer claims, enhance 11.7% of design quality and improve 23.3% of deliverable reusability；② also, due to conducting the "Periodic Sampling inspection and Final inspection," we could enhance 123% of defect rate compared with early stage of development and 247% of defect rate compared with previous year. Based on the survey results, we could conclude that "ZERO DEFECT 21" movement provides confidence to project team members and reliability to our customers.

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